Privacy Policy

And we don't want Spam!!!
L'ADRIA COSMETICS doo is committed to protecting the privacy of all our customers.

With this statement, we are committed to protecting the privacy of users, customers and visitors to our website and the security of the personal data they provide to us through the website.

This notice describes the type of information we may collect from you when you visit our website and explains how we use that information and the steps we take to protect it. The notice also describes the choices you have about the collection and use of your information when you visit our website.

WHAT INFORMATION DO WE COLLECT ABOUT YOU AND HOW DO WE USE IT?

In general, you can visit our website without revealing any personal information about yourself. We do not collect personal information about you (such as your name and contact details) when you visit this website, unless you voluntarily submit information using one of the available forms for a specific purpose (contact form, registration form, form for purchase, newsletter subscription) and thereby give your consent to the collection and use of your personal data for the stated purposes.

All personal data are used exclusively for the purposes for which they were collected and for which consent was given. Consent to the processing of personal data can be given by persons aged 16 or over, while for persons under 16, consent can be given by a parent or guardian. Purchases may only be made by persons aged 16 or over.

We will not make the collected data available to unauthorized third parties in any way, except for the purpose prescribed by law.

All data are deleted after the termination of the purpose for which they were collected, that is, the termination of the contractual relationship, and at the latest after the expiration of all legal obligations related to the storage of personal data.

Here we list additional circumstances in which we will share your information with authorized third parties and additional purposes for which we use your information:

PROVISION OF INFORMATION BY GOOGLE INC.

Google collects information through our use of Google Analytics on our website. Google uses this information, including IP addresses and cookie data, for a number of purposes, such as improving our business through feedback.

The information is shared with Google on an anonymous basis. To learn more about what information Google collects, how it uses that information, and how to control the information sent to Google, see Google's privacy policy partner page.

You can opt out of Google Analytics by installing the following browser add-on: https://tools.google.com/dlpage/gaoptout

FACEBOOK PIXEL / CONVERSION TRACKING

With your permission, our website uses the Facebook conversion tracking pixel. In this way, we can track your movements when you click on a Facebook ad and monitor the effectiveness of Facebook ads for statistical and market research purposes.

The data we collect is completely anonymous. However, the collected data is stored and processed by Facebook (in accordance with their data usage policy, which you can find at the following link: https://www.facebook.com/about/privacy/ ).

Facebook conversion tracking allows Facebook and its partners to show you ads on and off Facebook. For this purpose, a cookie will be stored on your computer. (If you wish to withdraw your consent, please visit the link: https://www.facebook.com/ads/website_custom_audiences/ )

ACCOUNTING

We share information with our accountants for tax purposes. For example, we share the invoices we issue and receive with our accountants in order to complete tax returns and year-end accounts.

TYPES OF PERSONAL DATA PROCESSED

The personal data collected on the basis of the contact form are: first and last name and e-mail, and additionally if specified: address, city and postal code, telephone number, company.

The personal data collected based on your subscription to the newsletter are: email address.

Personal data collected based on the registration form and purchase form: country, first and last name, company name, e-mail, address, apartment floor, etc., city and postal code, telephone number.

INFORMATION IS AUTOMATICALLY COLLECTED ON OUR SITE

We automatically collect information in server log files such as your IP address, browser type, redirect/exit pages, and operating system.

We use this information to manage our websites and our technical solutions, to understand how visitors navigate our website and services, and to improve your experience while using our websites and services.

RIGHTS OF RESPONDENTS:

We provide conditions for you to decide on the processing of your personal data. First, we provide you with the following rights:

RIGHT OF ACCESS TO DATA

You have the right to request confirmation as to whether we are processing your data and, if so, to obtain access to that data. In the event that we process a large amount of data relating to you, we may ask you to specify your request for the delivery of certain specific sets of data that we process about you, for example your order number.

RIGHT OF CORRECTION

In case you notice that we are processing incorrect or incomplete data about you, or you want to change it, you have the right to request the correction of the same or the addition of incomplete personal data.

In order to ensure that we always process only accurate personal data about you, it is essential that you notify us of any changes to it without delay.

RIGHT TO DELETE ("RIGHT TO BE FORGOTTEN")

Deletion of personal data may be required, for example, if you have withdrawn your consent to the processing of your individual data, when your personal data is processed unlawfully or when your data is no longer necessary in relation to the purposes for which it was collected or processed on any way.

However, please note that we will not be able to delete your data if it is necessary to fulfill legal obligations, contractual obligations and other legal bases of the General Data Protection Regulation.

RIGHT TO LIMIT PROCESSING

You have the right to obtain a restriction of the processing of your personal data, which can be requested, for example, if you have submitted an objection to the processing of the data, you have doubts about the accuracy of the personal data being processed or the lawfulness of their processing, but you do not want to delete this data, or you still need it to comply with legal requirements.

RIGHT TO DATA PORTABILITY

If the processing is based on your consent or is carried out for the performance of a contract concluded with you, and at the same time is carried out by automated means, you have the right to receive your personal data that we have received from you.

If you request, we will transfer your personal data directly to another controller, if the same is technically feasible.

RIGHT OF NOTICE

At any time, given your specific situation, you are authorized to object to the processing of personal data concerning you, which is why we will limit their processing.

We will also delete said data and stop processing it, unless we prove that there are justified and justified legal grounds for processing.

In addition, you have the right to object at any time to the processing of your personal data for direct marketing purposes.

Once you have filed a complaint, your personal data will cease to be processed for the stated purpose.

RIGHT OF COMPLAINT TO THE SUPERVISORY AUTHORITY

If you believe that the processing of your personal data is in violation of the General Data Protection Regulation, you have the right to file a complaint with the competent supervisory authority.

For the territory of the Republic of Croatia, the supervisory authority is the Personal Data Protection Agency, with headquarters at: Martićeva Street 14, 10000 Zagreb, Croatia, web: http://azop.hr/ , phone: +385 1 4609 000.

RIGHT TO WITHDRAW CONSENT

If the processing of your personal data is based on your consent, you have the right to withdraw it at any time, without any consequences.

Electronically at the e-mail address: info@ladria.eu
by mail to L'ADRIA COSMETICS doo, Perjavica 28, 10090 Zagreb

Note – when submitting a request, identification of the requester is required. The reason is to protect you as the owner of personal data.

SECURITY OF YOUR PERSONAL INFORMATION

We are committed to taking appropriate technical and organizational measures to protect your personal data from unauthorized or illegal handling and from accidental loss, destruction or damage.

When you provide your personal information through our website, this information is sent over the Internet securely using high-quality encryption and stored on our secure servers located in the EU.

We care about the safety of children and believe that minors cannot independently make a decision about using our products. We encourage parents to make decisions for them.

By the very fact that persons under the age of 16 cannot order, we protect minors from unauthorized use of information society services.

RESOLUTION OF DISPUTES OR ADDITIONAL QUESTIONS:

To resolve possible misunderstandings or ask additional questions, please use the phone number +385 1 5510 645 or the email info@ladria.eu .

CONTACT:

For any further questions, you can contact us at:

L'ADRIA COSMETICS doo
Perjavica 28,
10090 Zagreb
Croatia

Phone: +385 1 5510 645

Email: info@ladria.eu