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General terms and conditions

GENERAL CONDITIONS

Any use of www.ladria.eu and other websites owned by L'ADRIA COSMETICS doo subject to the terms of use below. Documents, information and content from the website www.ladria.eu (and/or from other websites owned by L'ADRIA COSMETICS doo) are prohibited to be copied, except for personal use and other non-commercial purposes, with mandatory respect of copyright and other intellectual property rights (as well as any other legal restrictions). Any copying, reproduction or distribution of documents, information and content from this website is permitted only with the express permission of L'ADRIA COSMETICS doo

PRIVACY POLICY AND GENERAL TERMS and CONDITIONS of the trading company L'ADRIA COSMETICS doo from Zagreb, Perjavica 28, OIB: 45993197268.

ABOUT THE STORE
L'ADRIA COSMETICS doo
Perjavica 28,
10090 Zagreb
OIB: 45993197268
MBS: 05040477

Registration: Commercial Court in Zagreb, Tt-19/1042-4, amount of basic capital of the company: HRK 20,000, fully paid in cash.

Business account: Zagrebacka banka d.d., IBAN: HR7923600001102753924

Company founder: Mihaela Peric

Contact email: info@ladria.eu

The website Ladria.hr is allowed to be used for private purposes without any usage fees, respecting the terms and conditions of use. By using the webshop (online store) Ladria.hr you undertake to comply with the stated rules and conditions.

REGISTRATION

In order to buy through the Ladria.hr webshop, registration is not mandatory. If you don't want to enter your shipping address and payment method information every time during your purchase, quick registration is recommended. It is enough to enter a valid e-mail address, personal data (name, surname, address, postal code, city, telephone number) and an arbitrary password used to access the user account once. It is recommended to use a combination of characters, ie. upper and lower case letters.

After entering these details, complete the registration by clicking on the "Registration" box. Your user account remains registered in the system and is accessed by entering your user name and password on the "Log In" page. For each subsequent purchase, only login with username and password is required.

In case you have forgotten your password, on the same page select "Lost your password?". On this site you will leave your e-mail address with which you registered and to which the system will automatically send you a link to reset the password. You can later change it yourself in your account settings.

RECEIVING ORDERS

The goods are ordered through an electronic form. The webshop is always open for orders and has no opening hours for orders. Orders are processed on weekdays from 10:00 a.m. to 4:00 p.m. The customer needs to fill in the "Profile with basic data" for billing and delivery of the desired products, and will be notified of the completed order by e-mail.

For the product you want to buy, click "Add to Cart". In the cart you can choose quantities or cancel the purchase. Once you have selected the desired items, click on the cart and select "Checkout". On the checkout page, fill in your details, select your shipping method, then your payment method, and select "Order". A notification of a successful purchase will be sent to your e-mail address.
L'ADRIA COSMETICS doo undertakes to deliver all ordered products that are in stock at the time of delivery. If L'ADRIA COSMETICS doo is unable to deliver any of the ordered products, it will contact the buyer of the goods by phone or e-mail. All other products ordered will be delivered.

INTELLECTUAL PROPERTY

The content of the online store www.ladria.eu is also protected by L'ADRIA COSMETICS doo exercising the sole right of its use. For any commercial use of the content of the www.ladria.eu pages, you must first contact the email address info@ladria.eu.

Notifications in terms of Article 57 of the Consumer Protection Law:
For each product, information is attached about the main characteristics of the goods that the customer intends to buy, and a detailed description of the product can be found by selecting the "Read more" option.
The seller is the trading company L'ADRIA COSMETICS doo from Zagreb, Perjavica 28, OIB: 45993197268, info@ladria.eu, +385 1 5510 645.
Information about the retail price of the goods can be found with each product, and information about the costs of transport, delivery or postal services, that is, that these costs may be charged if they cannot be reasonably calculated in advance, is described in the section "Payment and delivery".

Information about the terms of payment, the terms of delivery of the goods and the time of delivery of the goods can be found in the section "Payment and Delivery".

Information on how to resolve consumer complaints by the merchant can be found in the Returns and Complaints section.
The "Returns and Complaints" section contains the following information and additional clarifications related to:

  • information on the terms, conditions and procedure for exercising the right to unilateral termination of the contract, as well as on the form for unilateral termination of the contract in accordance with Article 74 paragraph 1 of the Consumer Protection Law.
  • information about the fact that the buyer is obliged to bear the costs of returning the goods in the event that he exercises his right to unilaterally terminate the contract from Article 72 of the Law on Consumer Protection, that is, about the costs of returning the goods in the event that in the contracts of distance goods cannot be returned due to their nature returned by post in the usual way
  • information about the fact that, in case of exercising his right to unilaterally terminate the contract from Article 72 of the Law on Consumer Protection, after submitting a request in accordance with Article 64 or Article 70 of the Law on Consumer Protection, the buyer will be obliged to pay the trader a reasonable part of the price in accordance with article 77 paragraph 7 of the Consumer Protection Law.
  • information about the fact that the client cannot use the right to unilaterally terminate the contract from Article 72 of the Law on Consumer Protection in cases where, based on Article 79 of the Law on Consumer Protection, that right is excluded, i.e. based on the assumptions according to which the consumer loses the right to unilaterally terminate the contract.

The seller is responsible for the material defects of the goods in accordance with the relevant positive regulations.

The mechanisms for out-of-court dispute resolution are as follows: in case of a dispute between a consumer and a merchant, a request can be submitted to the Court of Honor of the Croatian Chamber of Commerce, the Court of Honor of the Croatian Chamber of Crafts or a proposal for conciliation in conciliation centers. The procedure before the courts of honor is carried out in accordance with the Regulations for the Court of Honor at the Croatian Chamber of Commerce and the Regulations for the Court of Honor at the Croatian Chamber of Crafts, which stipulate that the members of the councils of these courts, in addition to independent legal experts and representatives of traders, are also consumer advocates. Conciliation before the conciliation centers is carried out in accordance with the provisions of the Conciliation Law and in accordance with the Conciliation Rules of the Conciliation Center.